My “smartphone” and its dumb problems

First let me start by saying, I love my BB (BlackBerry) and have owned one for almost five years now. I’m even posting this from my WordPress for BB application.

This being said what the heck has happened to BB Appworld? I upgraded to the BB Tour from the Curve because I wanted the extra features it had to offer. I was told before purchasing that I would be able to install all my previously purchased app’s on the new phone. Well this has not been the case.

Not only can I not login to purchase any previously purchased app’s. I can’t purchase any new app’s either. Both scenarios give my error messages. Well that’s an easy fix right? I should just call Verizon and talk to tech support. Wrong! Tech support said its a BB issue not a service provider issue so I need to contact them.

So after going to BB’s help center on their website and reading through the forums, my options are this:

1) Delete and re-open my paypal account that I have had for over 7 years. Because that will somehow effect app world.

2) Subscribe and pay a fee to talk to BB technical support, so they can fix their own problem.

3) Wait till they have an update that fixes the problem.

Needless to say all these options suck! For the super power that is BB you think they would offer a better solution than “deal with it till we fix it” or “rearrange your life to make our phone work”. I’m not impressed, and am deciding if BB should still be my phone of choice.

May 20th, 2010 | Meghan Donnelly | Leave A Comment